Cookie Policy

1. What Cookies Are

A cookie is a small text file that a website places on your computer, phone or tablet when you visit. Cookies let a website recognise your device, remember your choices and understand how the site is being used. They are widely used across the internet to make websites work properly and to improve the experience of visitors.

This Cookie Policy explains how Fahtel Digital Hub uses cookies and similar technologies on www.fahteldigitalhub.com, in our student, customer and administrator dashboards, and in our applications. It should be read together with our Privacy Policy, which explains how we handle personal information more generally.

Alongside cookies, we may use related technologies that work in a similar way, including local storage and session storage (which keep small amounts of data in your browser), pixels or web beacons (tiny images used to measure whether an email or page was opened), and software development kits inside mobile applications. In this policy, the word “cookies” covers all of these technologies.

2. Types of Cookies We Use

We group the cookies we use into five categories based on what they do. Only essential cookies are always active; the others depend on your choices.

2.1 Essential Cookies

These cookies are strictly necessary for the website to function. Without them, services you have asked for — such as signing in or submitting a form — cannot be provided. They cannot be switched off through our cookie controls.

• Keeping you signed in as you move between pages of your dashboard.
• Remembering items in a course enrolment or service request flow.
• Protecting forms against cross-site request forgery and automated abuse.
• Balancing traffic across our servers so pages load reliably.
• Storing your cookie consent choices so we do not ask you repeatedly.

2.2 Functional Cookies

Functional cookies remember the choices you make so that the website feels personalised and consistent. If you disable them, some conveniences will stop working, but the site will still function.

• Remembering your preferred language or region.
• Storing display preferences such as text size or layout options.
• Remembering whether you have dismissed a banner, tip or notification.
• Keeping recent search terms and filter selections within your session.
• Supporting live chat and support widgets.

2.3 Analytics Cookies

Analytics cookies help us understand how visitors find and use our website so we can improve it. The information collected is used in aggregate and helps us answer questions such as which courses are most viewed or where visitors leave a form.

• Counting visits, unique visitors and returning visitors.
• Measuring which pages, courses and services are most popular.
• Understanding how visitors navigate between pages.
• Identifying pages where visitors commonly drop off.
• Measuring the effectiveness of new content and page designs.

2.4 Performance Cookies

Performance cookies help us keep the platform fast, stable and reliable. They collect technical measurements rather than information about you personally.

• Recording page load times and server response times.
• Capturing JavaScript errors and crash diagnostics.
• Testing two versions of a page to see which performs better.
• Monitoring video and media playback quality in course lessons.

2.5 Marketing Cookies

Marketing cookies are used to make advertising more relevant and to measure whether our campaigns work. They may be set by advertising partners through our website.

• Measuring how many people who saw an advert went on to enrol or request a service.
• Limiting how often you see the same advert.
• Showing you relevant Fahtel Digital Hub adverts on social media platforms.
• Building broad interest groups for campaign targeting, not individual profiles sold to third parties.

We do not use marketing cookies to sell your personal information, and we do not knowingly serve targeted advertising to children.

3. Third-Party Cookies

Some cookies on our website are set by trusted third parties rather than by us directly. These partners help us deliver essential functionality, understand our audience or reach new learners and clients.

• Analytics providers that measure website traffic and behaviour.
• Social media platforms such as Facebook, Instagram and WhatsApp when you interact with embedded content or share buttons.
• Video platforms used to host course previews and intro videos.
• Payment providers that verify transactions and prevent fraud.
• Advertising platforms where we run campaigns.
• Security and content delivery providers that protect and accelerate our site.

These third parties set cookies under their own privacy and cookie policies. We do not control the data they collect through those cookies, and we recommend reviewing their policies for full details.

4. Cookie Duration

Cookies last for different lengths of time depending on their purpose.

• Session cookies are temporary and are deleted automatically when you close your browser. We use them mainly for sign-in and form security.
• Persistent cookies remain on your device for a defined period so we can recognise your preferences on your next visit.
• Typical durations on our platform range from the length of a single session up to 24 months.
• Consent preferences are usually stored for 6 to 12 months, after which we will ask you again.
• Analytics identifiers are generally retained for up to 14 months before being reset.

You can delete cookies at any time through your browser, which resets these durations.

5. Managing Cookies

You are in control of the non-essential cookies used on our website. You can manage them in the following ways:

• Use the cookie preferences control on our website to accept or reject categories of cookies.
• Change your browser settings to block or delete cookies, either for all sites or for ours specifically.
• Use your browser’s private or incognito mode, which clears cookies when you close the window.
• Opt out of interest-based advertising through the settings offered by the relevant advertising or social media platform.
• Install reputable browser extensions that block trackers, keeping in mind that some may affect site functionality.

Please note that blocking essential cookies will prevent you from signing in, enrolling in a course or submitting forms, and some pages may not display correctly.

6. Browser Settings

Every major browser provides cookie controls in its settings or preferences menu. The exact steps vary by browser and version, but the options are generally found under privacy or security settings.

• Google Chrome: Settings → Privacy and security → Third-party cookies and Delete browsing data.
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data.
• Safari (macOS and iOS): Settings → Safari → Privacy & Security, or Preferences → Privacy on desktop.
• Microsoft Edge: Settings → Cookies and site permissions.
• Opera and other Chromium browsers: Settings → Privacy & security → Cookies.
• Mobile browsers: look for Site settings or Privacy within the browser app settings.

Some browsers also offer a “Do Not Track” signal or global privacy control. Support for these signals is inconsistent across the web; where our tools recognise them, we honour them.

7. Your Consent

When you first visit our website, we ask for your consent before setting non-essential cookies. Essential cookies are set automatically because the site cannot operate without them.

• You may accept all cookies, reject non-essential cookies, or choose specific categories.
• Your choice is stored so that we do not ask you on every page.
• You can change or withdraw your consent at any time through the cookie preferences control or by clearing cookies in your browser.
• Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
• If you use several devices or browsers, you will need to set your preferences on each of them.

We process cookie-related personal data in line with the Nigeria Data Protection Act 2023 and, where relevant, internationally recognised standards such as the GDPR and the ePrivacy rules.

8. Policy Updates

We may update this Cookie Policy from time to time as our website evolves, as we add new features such as subscriptions and payment gateways, or as legal requirements change.

• The Effective Date at the top of this page always shows the current version.
• Minor changes take effect as soon as they are published here.
• Where we introduce a materially new category of cookies, we will ask for fresh consent.
• We recommend reviewing this page occasionally so you remain informed about our use of cookies.

9. Contact Information

If you have any questions about our use of cookies, or would like help changing your preferences, please contact us:

• Company: Fahtel Digital Hub
• Website: www.fahteldigitalhub.com
• Email: Inquiry@fahteldigitalhub.com
• Phone / WhatsApp: +234 816 381 8850
• Location: Lagos, Nigeria