Privacy Policy

1. Introduction

Fahtel Digital Hub (“Fahtel Digital Hub”, “we”, “us” or “our”) is a digital productivity company based in Lagos, Nigeria. We help individuals and organisations learn digital skills, build smart businesses, automate work with artificial intelligence and grow without limits. This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit www.fahteldigitalhub.com, create an account, enrol in a course, request a service, contact us, use our AI assistant, or otherwise interact with our products and services.

We have written this policy in plain language so that you can understand exactly what happens to your information. It applies to our website, our student, customer and administrator dashboards, our current and future web and mobile applications, our online courses, our service delivery work and our marketing communications.

We process personal information in line with the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Regulation, and we apply internationally recognised standards such as the principles of the EU General Data Protection Regulation where they are relevant to our users. By using our website or services, you confirm that you have read and understood this policy.

If you do not agree with any part of this Privacy Policy, please do not use our website, dashboards or services. Where you provide us with personal information about another person — for example, when registering staff for corporate training — you confirm that you have the authority to share that information with us.

2. Information We Collect

We only collect information that we genuinely need in order to deliver our services, improve our platform, meet our legal obligations and keep our users safe. The information we collect falls into the categories below.

2.1 Personal Information

Personal information is information that identifies you or can reasonably be used to identify you. We collect it when you voluntarily provide it to us, such as when you register, enrol, request a quote or send a message. This may include:

• Full name, preferred name and title.
• Email address, phone number and WhatsApp number.
• Company or organisation name, job role and industry.
• Postal or business address and city or state of residence.
• Profile photograph or avatar, where you choose to upload one.
• Course enrolment history, learning progress, assignment submissions and certificates issued.
• Service request details, project briefs, requirements documents and supporting files you send to us.
• Correspondence with our team, including support tickets, emails, contact form submissions and WhatsApp messages.
• Testimonials, reviews, community posts and other content you choose to publish on our platform.

2.2 Technical Information

When you visit our website or use our applications, certain information is collected automatically by our servers and analytics tools. This information is largely technical and is used to keep the platform secure, stable and fast. It may include:

• IP address and approximate location derived from it (usually city or state level).
• Browser type and version, operating system and device type.
• Screen size, language preference and time zone.
• Pages visited, time spent on each page, referring website and exit pages.
• Search terms used within our on-site search.
• Error logs, crash reports and performance diagnostics.
• Unique device or session identifiers generated by cookies and similar technologies.

2.3 Account Information

When you create an account with Fahtel Digital Hub, we store the information required to operate that account securely, including your username or email, a securely hashed password, account type (student, customer or administrator), account status, verification status, login history and security settings such as two-factor authentication preferences. We never store your password in plain text and our staff cannot see it.

2.4 Cookies and Similar Technologies

We use cookies, local storage and similar technologies to keep you signed in, remember your preferences, understand how our website is used and measure the performance of our marketing. Full details of the categories of cookies we use, how long they last and how you can control them are set out in our Cookie Policy.

2.5 Information From Other Sources

We may receive limited information about you from third parties, such as social media platforms when you interact with our pages or click our adverts, payment processors confirming that a transaction succeeded, or business partners who refer clients to us. We only accept such information where the third party is permitted to share it.

3. How We Use Your Information

We use the information we collect for clearly defined purposes. We do not sell your personal information, and we do not use it for purposes that are incompatible with those described here.

• To create, verify, secure and manage your account across our student, customer and administrator dashboards.
• To deliver the courses, services, projects and support you have requested from us.
• To issue certificates, track learning progress and provide tutor or instructor feedback.
• To prepare quotations, proposals, invoices, receipts and project documentation.
• To respond to enquiries received through our contact forms, email, phone or WhatsApp.
• To provide, personalise and improve our AI assistant and other AI-powered features.
• To send transactional messages such as password resets, enrolment confirmations, project updates and service notices.
• To send marketing communications where you have consented, and to measure how those communications perform.
• To detect, investigate and prevent fraud, abuse, unauthorised access and other security incidents.
• To analyse usage patterns so that we can improve our website structure, content and course catalogue.
• To comply with legal, tax, accounting and regulatory obligations in Nigeria and other relevant jurisdictions.
• To establish, exercise or defend legal claims where necessary.

Our lawful bases for processing include the performance of a contract with you, your consent (which you may withdraw at any time), our legitimate business interests in operating and improving a secure platform, and compliance with legal obligations.

4. AI-Powered Services

Artificial intelligence is central to what we teach and what we build. Our website includes an AI assistant, and several of our services and future applications — including Fahtel Pilot and Fahtel Book Genius — rely on AI models to generate text, suggestions, summaries and other outputs.

• When you interact with our AI assistant, we process the prompts, questions and any content you submit in order to generate a response.
• Conversations may be stored for a limited period to maintain context within a session, improve response quality, monitor for abuse and troubleshoot technical problems.
• We may use third-party AI model providers to process prompts. Those providers act on our instructions and are bound by contractual confidentiality and security obligations.
• We do not knowingly use your private business documents, client data or personal messages to train publicly available AI models.
• AI outputs are generated automatically and may occasionally be inaccurate, incomplete or out of date. You should always verify AI-generated information before relying on it for financial, legal, medical, academic or business decisions.
• Please do not submit passwords, bank details, government identification numbers, health records or other highly sensitive information into the AI assistant.

We do not use AI to make decisions that produce legal or similarly significant effects about you without human involvement. Where automated processing informs a decision — for example, flagging suspicious account activity — a member of our team reviews the outcome before any material action is taken.

5. Payment Information

We charge for certain courses, services and future subscription products. Payments are processed by licensed third-party payment providers and banks. Fahtel Digital Hub does not store your full card number, CVV or bank login credentials on our servers.

• We receive and retain confirmation of a transaction, including the amount, currency, date, payment method type, last four digits of a card where provided, and a transaction reference.
• We retain invoices, receipts and related records for tax and accounting purposes as required by Nigerian law.
• Bank transfer payments involve your bank sharing your account name and reference with us so that we can reconcile the payment.
• Where we introduce subscriptions or a payment gateway in the future, this policy will be updated to describe any additional data flows before those features go live.

Payment providers handle your payment details under their own privacy policies and are typically certified to industry standards such as PCI DSS. We encourage you to read their policies before completing a transaction.

6. Third-Party Services

We rely on carefully selected service providers to run our platform. These providers only receive the information they need to perform their function, and they are not permitted to use it for their own purposes.

• Cloud hosting, database and storage providers that host our website, dashboards and files.
• Email delivery providers used for transactional messages and newsletters.
• Payment processors and financial institutions.
• AI model and API providers powering our assistant and AI features.
• Analytics and performance monitoring tools.
• Customer support, scheduling and communication tools, including WhatsApp Business.
• Advertising and social media platforms where we run campaigns.

Our website may also contain links to third-party websites, such as social media pages, partner sites or resources referenced in blog posts. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies separately.

7. Analytics and Measurement

We use analytics tools to understand how visitors find and use our website. This helps us improve navigation, identify broken journeys, prioritise new courses and measure whether our content is useful.

• Analytics data is aggregated wherever possible and is used to look at trends rather than to profile individuals.
• We may measure conversion events such as course enrolments, service requests and newsletter sign-ups.
• We may use IP anonymisation and shortened data retention settings where our tools support them.
• You can limit analytics collection through your cookie preferences or your browser settings, as described in our Cookie Policy.

8. Marketing Communications

With your consent, we send occasional emails and messages about new courses, product launches, practical AI tips, events and special offers. We aim to make every message genuinely useful.

• You can unsubscribe at any time using the link at the bottom of any marketing email, or by replying to ask us to stop.
• Unsubscribing from marketing does not stop essential service messages such as password resets, invoices or project updates.
• We may send WhatsApp or SMS messages only where you have given us your number for that purpose.
• We do not sell or rent our mailing list to third parties.

9. Data Sharing and Disclosure

We share personal information only in the limited circumstances set out below.

• With service providers and contractors who help us operate the platform, under written confidentiality and data protection terms.
• With instructors, trainers or consultants assigned to deliver a course or project you are part of.
• With payment providers and financial institutions to process transactions.
• With professional advisers such as accountants, auditors and lawyers, where necessary.
• With law enforcement, regulators or courts where we are legally required to do so, or where disclosure is necessary to protect our rights, users or the public.
• In connection with a merger, acquisition, restructuring or sale of assets, in which case we will notify affected users and ensure the recipient continues to protect your information.
• With your explicit consent, for any other purpose you approve.

We never sell personal information, and we never share your contact details with advertisers for their independent marketing.

10. International Data Transfers

Some of our providers — particularly cloud hosting, email and AI model providers — operate data centres outside Nigeria, including in the European Union, the United Kingdom and the United States. This means your information may be transferred to, stored in or accessed from other countries.

• We only work with providers that offer an adequate level of protection for personal data.
• Where required, transfers are governed by contractual safeguards such as standard contractual clauses or equivalent measures recognised under Nigerian data protection law.
• We assess the security posture of providers before onboarding them and review it periodically.

By using our services, you acknowledge that your information may be processed outside Nigeria in accordance with this policy.

11. Data Security

We take the security of your information seriously and apply technical and organisational measures appropriate to the risks involved.

• Encryption of data in transit using HTTPS/TLS across our website and dashboards.
• Passwords stored using strong one-way hashing; plain-text passwords are never stored or visible to staff.
• Role-based access controls so that team members only access the data required for their work.
• Row-level security and least-privilege rules on our databases.
• Regular software updates, dependency reviews and security monitoring.
• Backups of critical data, with restoration procedures tested periodically.
• Confidentiality obligations for employees, instructors and contractors.

No system can be guaranteed to be completely secure. You also play an important role: choose a strong, unique password, keep your login details private, enable additional security features where offered, and tell us immediately at Inquiry@fahteldigitalhub.com if you suspect unauthorised access to your account. Where a personal data breach is likely to result in a risk to your rights, we will notify you and the relevant supervisory authority without undue delay.

12. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires.

• Account and learning records are retained while your account is active and for a reasonable period afterwards so that certificates and progress can be reissued if requested.
• Financial records, invoices and tax documents are retained for the periods required by Nigerian tax and accounting law.
• Project files and service documentation are retained for the duration of the engagement and a reasonable archival period thereafter.
• Contact form messages and support tickets are retained for as long as needed to resolve the matter and maintain a service history.
• AI assistant conversation logs are retained for a limited period for quality, safety and troubleshooting purposes.
• Analytics data is retained in aggregated form and is periodically purged at the raw-event level.

When information is no longer required, we securely delete it or anonymise it so that it can no longer be linked to you.

13. Your Rights

Subject to applicable law, you have the following rights in relation to your personal information:

• Access — request a copy of the personal information we hold about you.
• Rectification — ask us to correct information that is inaccurate or incomplete.
• Erasure — ask us to delete your information where we no longer have a lawful reason to keep it.
• Restriction — ask us to pause certain processing while a concern is investigated.
• Objection — object to processing based on our legitimate interests, including profiling for marketing.
• Portability — receive certain information in a structured, commonly used, machine-readable format.
• Withdraw consent — withdraw consent at any time where processing is based on consent, without affecting prior lawful processing.
• Complain — lodge a complaint with the Nigeria Data Protection Commission or another competent supervisory authority.

To exercise any of these rights, email Inquiry@fahteldigitalhub.com or call +234 816 381 8850. We may ask you to verify your identity before acting on a request. We aim to respond within 30 days; if a request is complex, we will let you know and keep you updated. Exercising your rights is free of charge unless a request is manifestly unfounded or excessive.

14. Children’s Privacy

Our services are designed for adults and for young people aged 16 and above. We do not knowingly collect personal information from children under 13 without verifiable parental or guardian consent.

• Where a course or training programme is intended for minors, enrolment must be completed by a parent, guardian or authorised school representative.
• Parents and guardians may contact us at any time to review, correct or delete a minor’s information.
• If we discover that we have collected information from a child without appropriate consent, we will delete it promptly.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. When we do, we will revise the Effective Date shown at the top of this page.

• For minor updates, publishing the revised policy on this page constitutes notice.
• For material changes — such as new categories of data or new purposes of processing — we will provide a more prominent notice by email or an in-product message before the change takes effect.
• We encourage you to review this page periodically so that you remain informed.

16. Contact Information

If you have questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please contact us:

• Company: Fahtel Digital Hub
• Website: www.fahteldigitalhub.com
• Email: Inquiry@fahteldigitalhub.com
• Phone / WhatsApp: +234 816 381 8850
• Location: Lagos, Nigeria

We take every privacy enquiry seriously and will respond as quickly as we can. If you are not satisfied with our response, you may escalate the matter to the Nigeria Data Protection Commission.